Hotel Policy

Q: Is Hotel Mist Wood, Banikhet Dalhousie a part of Terra Hotels?

No. Hotel Mist Wood, Banikhet Dalhousie is not a part of Terra Hotels. Hotel Mist Wood is an independent, individually owned and managed hotel and is no longer associated with Terra Hotels in any way. It has no affiliation, partnership, franchise, or business relationship with Terra Hotels or any hotel chain, and operates as a completely separate entity under its own management.

Q: What is the official website of Hotel Mist Wood, Banikhet Dalhousie and how do I book?

https://hotelmistwood.com is the only official website of Hotel Mist Wood, Banikhet Dalhousie. All genuine bookings are made exclusively through this website or by calling the official number +91 60003 86663. The hotel does not authorize bookings made through any other website, portal, agent, or phone number claiming to represent Hotel Mist Wood.

Q: What are the check-in and check-out times?

Check-in is from 2:00 PM. Check-out is by 10:00 AM. Early check-in is subject to availability, and late check-out can be arranged upon request.

Q: Does Hotel Mist Wood allow pets?

No, Hotel Mist Wood does not allow pets on the premises. The hotel maintains a pet-free environment for the comfort and safety of all guests.

Q: What is the child policy at Hotel Mist Wood?

One child up to 5 years can stay free. Children 5-12 can stay in the parent's room with extra bed charges applicable. Children above 12 require a separate room. Meal plan charges apply for children.

Q: What documents are required for check-in?

All guests must present a valid government-issued photo ID at check-in. Foreign nationals require a valid passport and visa. PAN Card is not accepted as ID proof.

Q: Is smoking allowed at Hotel Mist Wood?

Smoking is prohibited inside all rooms and public areas as per Government of India regulations. Designated balcony smoking is available on request.

Q: Does Hotel Mist Wood provide extra beds?

Yes, extra beds are provided at a charge of Rs. 2,000 per night. Guests must inform about extra bedding requirements in advance.

Our Commitments

Stay Informed, Stay Assured

We believe in clear communication. Below are the policies that govern your stay at Hotel Mist Wood.

★ Rate Policy

All B2C room rates are inclusive of GST and taxes.
Hotel Mist Wood reserves the right to update rates based on changes in government taxes.
The tariff does not include charges for optional services and incidentals (breakage, food & beverage, firewood, telephone calls, etc.). These will be charged additionally.

★ Guarantee Policy

All bookings must be guaranteed at the time of reservation by advance payment through UPI, cards, or Net Banking.
All major cards are accepted.

★ Arrival & Departure

Check-in: 2:00 PM. Early arrival is subject to availability. For guaranteed early check-in, a reservation needs to be made starting from the previous night.
Check-out: 10:00 AM. Late check-outs are available on request and subject to availability.

★ No Smoking

The Government of India has introduced a 'no smoking' rule for rooms, restaurants, and all public places.
Smoking is prohibited in all parts of the hotel except in designated balcony rooms.
Please inform us when making your reservation if you require a smoking balcony room.

★ Child Policy

One child up to 5 years of age can stay in the parent's room without additional charges.
Children over 5 but less than 12 years can stay in the parent's room. Extra bed if required will be charged as per extra bedding policy.
If a child is above 12 years of age, a separate room will be required at the parent's applicable room rate.

Food Charges (5-12 Years):

Plan	Rate (plus taxes)
CP (Breakfast buffet only)	Rs. 250
MAP (Breakfast + Dinner buffet)	Rs. 750

Food Charges (12+ Years):

Plan	Rate (plus taxes)
CP (Breakfast buffet only)	Rs. 400
MAP (Breakfast + Dinner buffet)	Rs. 1,000

★ Extra Bedding Policy

We provide a proper bed chargeable at Rs. 2,000 per night.
Note: Guest must inform about extra bedding requirements in advance to avoid inconvenience.

★ Identity Proof

All guests must carry a photo identity to present on check-in.
Foreign nationals are required to present their valid passport and visa.
Indian nationals can present a government-issued photo ID (Driving License, Passport, Aadhar Card, or Voter's ID). PAN Card is not accepted.
Keep proof of corporate affiliations handy for corporate bookings.

★ Driver & Pet Policy

Driver's Accommodation: We do not provide in-house accommodation for drivers. However, we provide food and quilt at a nominal price of Rs. 200. Please inform us in advance as quilts are subject to availability.
Pets: We do not allow pets in our hotel premises.

Important Information

Cancellation & Refund Policy

Cancellation Policy

Any cancellation received within 15 days prior to arrival date will incur the full period charge.
Failure to arrive at your hotel will be treated as a No-Show and no refund will be given.
All cancellations must be made in writing. Cancellations are not accepted over the phone.
All bookings are tentative unless paid for in advance. The booking is not confirmed till we send you booking confirmation.
In case we receive payment and there are no rooms available, the full booking amount will be refunded.
Accommodation may be extendable on a pro-rata basis, subject to availability.
The hotel reserves the right to cancel non-guaranteed reservations after 18:00 hours on the day of arrival.
Guaranteed room reservations if not cancelled 72 hours prior to arrival would attract a 100% retention charge.
In the event of cancellation 48 hours beyond scheduled arrival, please retain the cancellation number to ensure no retention is levied.
Guests are urged to reconfirm their departure date and time during check-in as an early departure fee is charged to guests who shorten their stay without notification upon arrival.
All upgrades to higher room categories are subject to availability at the time of check-in.
All disputes are subject to Shimla district jurisdiction.

Please Note: Reservations made on promotional offers with 100% advance deposit required at the time of reservations are non-cancellable, non-refundable, and non-amendable for the entire length of stay.

Refund Policy

In the event there is any claim for refund by the user for any reason whatsoever, such refund (if any) shall be affected only by Hotel Mist Wood via payment gateway or by means as Hotel Mist Wood deems appropriate.
Upon receiving the request for cancellation from the guest (as per cancellation/no show policy), the hotel will immediately contact the bank to handle the crediting process.
The refund will be made through the credit card used to purchase.
In a normal scenario, the refunded amount shall reflect in the next billing cycle of the credit card. However, it could take around 30–45 business days for the actual crediting to take place depending on the bank's practice.
No claims for refund shall be made by any user to the Payment Service Provider(s), and in the event such claim is made, it shall not be entertained.

Frequently Asked Questions

Questions About Our Policies?

Find quick answers to the most common policy-related questions about Hotel Mist Wood, Dalhousie.

What is the official contact number of Hotel Mist Wood, Banikhet Dalhousie? ▼

The official contact number of Hotel Mist Wood, Banikhet Dalhousie is +91 60003 86663. Guests can call or WhatsApp this number for room bookings, tariff enquiries, and any assistance. An alternate official number is +91 88945 00482.

Is Hotel Mist Wood, Banikhet Dalhousie a part of Terra Hotels? ▼

No. Hotel Mist Wood, Banikhet Dalhousie is not a part of Terra Hotels. Hotel Mist Wood is an independent, individually owned and managed hotel and is no longer associated with Terra Hotels in any way. It has no affiliation, partnership, franchise, or business relationship with Terra Hotels or any hotel chain, and operates as a completely separate entity under its own management.

What is the official website of Hotel Mist Wood, Banikhet Dalhousie and how do I book? ▼

hotelmistwood.com is the only official website of Hotel Mist Wood, Banikhet Dalhousie. All genuine bookings are made exclusively through this website or by calling the official number +91 60003 86663. The hotel does not authorize bookings made through any other website, portal, agent, or phone number claiming to represent Hotel Mist Wood.

What is the cancellation policy at Hotel Mist Wood? ▼

Any cancellation received within 15 days prior to arrival date will incur the full period charge. No-show is treated as full retention. All cancellations must be made in writing.

What are the check-in and check-out times? ▼

Check-in is from 2:00 PM. Check-out is by 10:00 AM. Early check-in is subject to availability, and late check-out can be arranged upon request.

Does Hotel Mist Wood allow pets? ▼

No, Hotel Mist Wood does not allow pets on the premises. The hotel maintains a pet-free environment for the comfort and safety of all guests.

What is the child policy at Hotel Mist Wood? ▼

One child up to 5 years can stay free. Children 5-12 years can stay in the parent's room with extra bed charges applicable. Children above 12 years require a separate room. Meal plan charges apply for children.

What documents are required for check-in? ▼

All guests must present a valid government-issued photo ID at check-in. Foreign nationals require a valid passport and visa. PAN Card is not accepted as ID proof.

Is smoking allowed at Hotel Mist Wood? ▼

Smoking is prohibited inside all rooms and public areas as per Government of India regulations. Designated balcony smoking is available on request.

Does Hotel Mist Wood provide extra beds? ▼

Yes, extra beds are provided at a charge of Rs. 2,000 per night. Guests must inform about extra bedding requirements in advance.

Still have questions about our policies? We are here to help.

Stay Informed, Stay Assured

Cancellation & Refund Policy

Questions About Our Policies?

Plan Your Stay at Mist Wood